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Be part of a fast-growing team where your skills in Customer Support Specialist make a real impact. Work on cutting-edge projects, learn continuously, and accelerate your career with hands-on experience.
Customer Support Specialist
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Location
Surat
Experience Required
1-4 years
Qualification
Any Graduate
Job Description
As a Customer Support Specialist, you’ll be the first point of contact for customer inquiries via chat, email, and phone. Your role includes troubleshooting, providing guidance, and ensuring clients optimize their use of our platform.
Responsibility
- Customer Support: Address inquiries, resolve technical issues, and guide users in platform navigation.
- Product Expertise: Gain in-depth knowledge of the platform and relay customer feedback to improve features.
- Problem Solving: Troubleshoot issues, advocate for customer needs, and escalate complex cases.
- Continuous Improvement: Create knowledge base resources and enhance support processes.
Required Skills
- Strong English communication written and verbal.
- Problem-solving, organizational, and technical aptitude.
- Proactive, empathetic, self-motivated, and team-oriented.
- Familiarity with supply chain software or tools like Zendesk.
Core Values
An applicant must be a strong fit with Triveni’s core values:
Honesty, integrity, and fairness
Respect for individual ability, creativity, and diversity
Teamwork and open communication
Passion and commitment
Enjoyment of work and life
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We’re looking for people who are as enthusiastic as we are about helping to create software products that will solve our clients’ big and small challenges.
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