Building Telemedicine - A Comprehensive Mobile IV Platform
Telemedicine is an innovative mobile IV platform that connects service providers, patients (clients), Medical Directors, and doctors, designed to revolutionize IV therapy services.
USA
HeathTech
Mobile App Development
Client’s
Background
Telemedicine sought to create a platform to provide on-demand IV therapy services, leveraging the vast network of nurses in the USA who desire more flexible and independent work opportunities outside traditional healthcare institutions.
Problem
Statement
In the USA, nurses often depend on hospitals and healthcare institutions for daily work, limiting their ability to work independently or on their schedules. There is no existing platform allowing full-time nurses to offer services based on their availability and preferences.
For clients, seeking IV therapy for conditions such as hangovers, fatigue from tight schedules, or jet lag meant visiting doctors or healthcare facilities, causing inconvenience and delays. There was a need for a platform that allows clients to book services at their convenience, with service providers coming directly to their location.
Our
Solution
We developed Telemedicine, a mobile IV platform that addresses these challenges by providing a flexible and user-friendly solution for service providers and clients.
Key Features
Service Provider Flexibility
- Service providers can set their time zones and availability, choosing the days and times they wish to work.
- The platform handles timezone conversions automatically, allowing clients in different timezones (e.g., PST) to book services from providers in other timezones (e.g., EST) seamlessly.
- This empowers nurses to work beyond their full-time jobs or part-time jobs, offering services independently with flexible hours and schedules.
Seamless Client Booking
- Clients can easily book services based on the availability of service providers.
- The platform displays detailed profiles of service providers, helping clients make informed decisions.
- Service providers can visit clients at their location, providing convenience and immediate care.
Medical Director Oversight
- Medical Directors ensure smooth onboarding and validation of each service provider, including verification of medical licenses.
- The platform guarantees that service providers receive the necessary inventory from pharmacies on time.
Diverse Payment Options
- Clients can pay using various methods, including memberships, coupon codes, referral codes, group discounts, gift cards, multiple payment methods, and cash.
- A unique commission system ensures that each entity involved receives a commission upon completion of a service. Additionally, service providers earn gratuity, tips, and travel fees.
Integrated Communication
- The app features native call capabilities, allowing doctors, service providers, and patients to conduct video conference calls, consult, and coordinate within the platform.
- Timely notifications are sent to doctors, service providers, and patients regarding bookings.
Integration with Third-Party Services
- Integrated with Myndshft for medical and pharmacy prior authorization.
- Integrated with DoseSpot, enabling doctors to ePrescribe from within the app, linked with pharmacies.
White Labeling for Service Providers
- Each service provider can acquire a unique URL (e.g., https://serviceproviders.domain.com) to personalize marketing, ensuring repeat business and attracting new leads.
Multilingual Support
- The platform has been built to support multiple languages, including English, Spanish, and French, making it accessible to a broader audience and enhancing user experience.
HIPAA Compliance
- The platform adheres to HIPAA regulations, ensuring the privacy and security of patient data. This compliance is crucial for maintaining trust and confidentiality in healthcare services.
Client Testimonial
“Working with Triveni on Telemedicine has been a game-changer. Their expertise and dedication to building a seamless and efficient platform have exceeded our expectations. The platform has significantly improved our operations and user experience, and we look forward to continuing our partnership.”
Technology Stack
Framework
Booking Engine
Hosting
Mobile App
Stack
Results
Enhanced Flexibility
Nurses can work independently and flexibly, meeting their personal and professional needs.
Improved Access
Clients can access IV therapy services conveniently and quickly, enhancing their overall experience.
Operational Efficiency
The robust onboarding process and efficient inventory management ensure smooth operations and reliable service delivery.
Scalability
The serverless architecture on Microsoft Azure enables the platform to scale effortlessly with increasing demand.
Global Reach
Multilingual support expands the platform’s accessibility to a diverse user base.
Conclusion
Telemedicine exemplifies our capability to deliver complex, scalable, and user-friendly healthcare solutions. Our expertise in .NET and Microsoft Azure, combined with our commitment to excellence, has resulted in a platform that meets the diverse needs of all stakeholders involved.
